Privacy Policy

Privacy Policy

Last updated: June 10, 2025

1. Introduction

Welcome to My Digital Assistant (“we”, “our” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service.
My Digital Assistant is a product of Mondo Digitale by Massimo Sarzi Madidini.

Data Controller: Mondo Digitale by Massimo Sarzi Madidini, Via Longhena 13, 40139 Bologna (BO) Italy Email: info@mondodigitale.com VAT: IT02888161201

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, phone number
  • Payment Information: Credit card details (processed by Stripe, we do not store card numbers)
  • Business Information: Website URL
  • Communications: emails, feedback

2.2 Information Collected Automatically

  • Usage Data: Features used, conversation analytics, time spent
  • Device Information: IP address, browser type, device type, operating system
  • Cookies: Session cookies, preference cookies, analytics cookies
  • Assistant Interactions: Conversation logs between visitors and your AI assistant

2.3 Information from Your Website Visitors When the assistant is active on your website, we collect:

  • Visitor questions and interactions
  • URL of the page where the interaction occurred
  • Basic device information
  • No personal data unless explicitly provided by the visitor

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process payments and send invoices
  • Improve and personalize the AI assistant
  • Send service updates and marketing communications
  • Analyze usage patterns and optimize performance
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To fulfill our service agreement with you
  • Legitimate Interests: To improve our service and business operations
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We share your information with:

  • Service Providers:
    • Stripe (payment processing)
    • Netsons srl (cloud hosting)
  • Legal Requirements: If required by law or legal proceedings
  • Business Transfers: In case of merger, acquisition, or sale
  • With Your Consent: For any other purpose with your permission

We DO NOT:

  • Sell your personal data
  • Share data with advertisers
  • Use visitor data for purposes other than providing the service

6. Data Retention

  • Account Data: Retained while the account is active + 3 years
  • Conversation Logs: 90 days (customizable in settings)
  • Payment Records: 7 years (legal requirement)
  • Marketing Data: Until unsubscribed

7. Your Rights (GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing
  • Restriction: Request restrictions on processing
  • Withdraw Consent: For processing based on consent

To exercise these rights, email: privacy@mondodigitale.com

8. International Data Transfers

Your data may be transferred to servers outside the EU. We ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Privacy Shield certified providers
  • European Commission adequacy decisions

9. Security Measures

We implement:

  • 256-bit SSL encryption
  • Regular security audits
  • Access control and authentication
  • Regular backups
  • Incident response procedures

10. Children’s Privacy

Our service is not intended for children under 18. We do not knowingly collect data from minors.

11. Cookie Policy

See our detailed Cookie Policy for information about cookies and tracking technologies.

12. Changes to This Policy

We may update this policy. We will notify you of significant changes via email or service notification.

13. Contact Us

For privacy-related questions:

  • Email: privacy@mondodigitale.com
  • Address: Via Longhena 13, 40139 Bologna (BO) Italy

Data Protection Officer: Name: Massimo Sarzi Madidini Email: massimo@mondodigitale.com

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